In a separate report, ZD’s Mary Jo Foley quotes a Reddit user who believes the problem is due to Microsoft removing the gasket between the glass and the metal on the all-aluminum product. The cracks apparently only appear on the non-Alcantara models, which is somewhat ironic, and none were the result of any accident. She reports that a growing number of customers have reported display cracks on their Surface Laptop 3s, on both Reddit and Microsoft’s Answers forum. I first heard about this issue via my old friend Barb Bowman, a Microsoft enthusiast and consumer advocate. “We are evaluating the situation and investigating the root cause of the claims.” “A limited number of Surface Laptop customers have contacted Microsoft and have reported screens that have cracked through no fault of their own,” a Microsoft statement notes. Microsoft says it is investigating the problem, but news of yet another reliability issue should be concerning to any Surface fan.

Multiple Surface Laptop 3 customers have experienced cracked displays.

Surface laptop 3 screen